The Recess College offers personal and organisational leadership development programmes.
Outlined below are general terms & conditions applicable to all programmes:
Grace period: The Recess College uses a 14 day grace period after having received your online booking form. The invoice for the fee part will be issued directly after the ending of the grace period.
Refund Policy: If a participant cancels more than 45 days prior to the programme, 100% refund. Less than 45 days: 50% refund. Within 21 days: fees are non-refundable. Any other refunds approved by The Recess College (including duplicate payments or administrative errors) will be processed on a case-by-case basis. Any applicable refund will be processed within four to eight weeks of receipt of the relevant request.
Programme Cancellation Policy: The Recess College reserves the right to cancel or postpone the programme up to 30 days prior to the event due to health risks or force majeure risks.
Confidentiality policy: Our programmes operate under the ‘Chatham House Rule’. Participants are free to use the information and learning gained from discussions but may not disclose the identity or affiliation of any participant or staff member. We ask that all discussions, experiences, and materials shared during the course remain confidential and within the boundaries of the programme.
Intellectual property policy: All programme materials, facilitation methodologies, learning frameworks, and content developed or provided by The Recess College shall remain the exclusive intellectual property and copyright of The Recess College.
All course materials and participant contributions are confidential and may not be reproduced, distributed, or shared without prior written permission.
Complaints procedure: Our initial conversation attempts to discover how we can best understand and serve your interests and needs. The Recess College wants to ensure that you fully enjoy and value the programmes.
The Recess College uses the following complaints procedure for participants should you want to raise a complaint. If you have any complaints about any aspects of the event or its administration, this should in the first instance be directed to us at administration[at]recesscollege.org (ATTN: Maninee Karnik, Exec Director, Operations) and we will do our best to resolve any complaint. Your complaint will be acknowledged by email within one week.
We will act upon your complaint and process a reply within a period of four weeks. If your complaint requires longer consideration to offer a fuller explanation to you, we will keep you informed for any reason for the delay and a clear indication of the date when we expect to reach a conclusion.
If you are not satisfied that your complaint has been resolved to your satisfaction, we ask you to contact the Chartered Institute of Arbitrators (Ciarb) based in London, UK as an independent body (contact details would be provided upon request). This organisation is an independent professional body that will consider your complaint and whose judgement and verdict will be binding upon our company, without infringing your rights to seek any other form of redress in any way that you wish to pursue.
The Recess College is committed to accepting and implementing the binding judgement of the independent entity promptly within four to six weeks, including taking measures to change any procedures processes or behaviours that gave rise to the complaint. Any complaint is treated with the utmost discretion and is confidential. Any complaint will be recorded in a client file and kept for five years.
