Terms & Conditions
The Recess College offers personal and organisational leadership development programmes.
Outlined below are general terms & conditions applicable to all programmes:
Grace period: The Recess College uses a 14 day grace period after having received your online booking form. The invoice for the fee part will be issued directly after the ending of the grace period.
Cancellation policy: before 45 days prior to the event 100% refund, less than 45 days 50% refund and then less than 21 days non-refundable.
The Recess College reserves the right to cancel or postpone the programme up to 30 days prior to the event due to health risks or force majeure risks.
Complaints procedure: Our initial conversation attempts to discover how we can best understand and serve your interests and needs. The Recess College wants to ensure that you fully enjoy and value the programmes.
The Recess College uses the following complaints procedure for participants should you want to raise a complaint. If you have any complaints about any aspects of the event or its administration, this should in the first instance be directed to us at email@example.com and we will do our best to resolve any complaint. Your complaint will be acknowledged by email within one week.
We will act upon your complaint and process a reply within a period of four weeks. If your complaint requires longer consideration to offer a fuller explanation to you, we will keep you informed for any reason for the delay and a clear indication of the date when we expect to reach a conclusion.
If you are not satisfied that your complaint has been resolved to your satisfaction, we ask you to contact The Chartered Institute of Arbitrators based in London, UK as an independent body (contact details would be provided upon request). This organisation is an independent entity that will consider your complaint and whose judgement and verdict will be binding upon our company, without infringing your rights to seek any other form of redress in any way that you wish to pursue.
We would enact the binding judgement of the independent entity promptly, including taking measures to change any procedures processes or behaviours that gave rise to the complaint. Any complaint is treated with the utmost discretion and is confidential. Any complaint will be recorded in a client file and kept for five years.